We offer a no-hassle exchanges & returns service. Returns must be in new, unworn, unused, re-saleable condition with garment tags attached. Please fill in the returns form and include it with your return.
Simply cut out and affix the postage label at the end of the form to suitable packaging (the original mailing bag would be ideal), and bring it to your local post office. You will need to pay the postage fees for any returns, even if your order was eligible for free shipping.
You have 30 days to return your unworn/unwashed item from the date you received your order. Exchange or returns that reach us after the 30-day deadline may not be accepted.
We will not accept returns if they have any of the following:
- Cosmetic damage
- Deodorant marks
- Any strong smells, such as cigarette, sweat or otherwise
Please ensure tags are still on – don’t cut off the tags when trying on your newly delivered clothing.
Remember to ask the Post Office for a proof of postage (this is free) as we are not responsible if Royal Mail misplace or damage your package.
As long as the item is in new and unused condition, refunds will be processed within 48 hours of us receiving your return. Any refund will be issued to the original payment method.